Temporary Bilingual Outreach Coordinator (with Benefits)
About The Position
The Outreach Coordinator is responsible for coordinating services for new families referred by the Regional Centers. This role serves as the first point of contact for families starting services, ensuring timely communication, accurate documentation, and seamless coordination with Regional Center staff. The Outreach Coordinator tracks referrals, ensures provider applications and agency care plans are complete, and collaborates with Community Partnerships and Operations teams to deliver a high-quality experience. This is a hybrid position, coming into the Concord office 1x per week. This is a temporary 90-day assignment, potential temp-to-hire
Requirements
- Fluency in Spanish is required
- Strong interpersonal and communication skills to build relationships with families, providers, and referral sources
- Problem-solving ability to troubleshoot onboarding obstacles and resolve inquiries efficiently
- Excellent time management and organizational skills to handle multiple referrals and follow-ups
- Attention to detail in documentation and data entry across multiple systems
- Positive, energetic, and proactive approach to supporting consumers and families
- Discretion and professionalism in handling confidential information
- Spanish fluency is required
- Customer service or client-facing experience (1–2 years preferred)
- Ability to work in a hybrid setting, including scheduled in-office days
Responsibilities
- Coordinate services for new consumers referred by Regional Centers.
- Serve as the first line of communication for families, addressing questions and concerns promptly.
- Maintain relationships with Regional Centers and ensure timely updates on referrals.
- Conduct intake processes through phone, email, text, or virtual meetings.
- Track referral progress and document communication in Salesforce.
- Assist families with provider applications, onboarding, and troubleshooting issues.
- Follow up with families and providers to ensure a smooth service initiation process.
- Work closely with Operations and Community Partnerships teams to align consumer needs with agency services.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
