Bilingual Outreach and CPS Liaison

Hope's Door New Beginning Center • Garland, TX

416d • $40,000 - $40,000 • Hybrid

About The Position

The Bilingual Outreach and CPS Liaison position focuses on promoting the safety, healing, and empowerment of victims of domestic abuse through trauma-informed advocacy and case management services. The role serves as a liaison between Child Protective Services (CPS) and families engaged in services at HDNBC, ensuring effective communication and support for clients in need.

Requirements

• Bachelor's degree in social work or related fields; experience may be used in lieu of a degree.
• Experience in crisis intervention, casework services, counseling, advocacy, and coordination of services, preferably in family violence.
• Proficiency with technology, including Microsoft Office Suite and cloud-based storage systems.
• Valid Texas Driver's License.

Nice To Haves

• Experience responding to varying cultural, ethnic, and social backgrounds.
• Ability to communicate effectively in English and Spanish.
• Experience in the field of trauma services (domestic violence, child abuse, sexual violence).

Responsibilities

• Supports a victim-centered and trauma-informed advocacy approach with compassion, empathy, and care.
• Provides advocacy support to all individuals seeking services at HDNBC outreach centers.
• Assesses clients' needs and determines their appropriateness for the services of HDNBC.
• Makes referrals to appropriate community resources for clients deemed not appropriate for or in need of additional services.
• Conducts client intakes to establish safety plans, identify basic needs, and evaluate client requests for additional services.
• Coordinates assistance with other service providers, such as engaging clients in the coordinated access system (CAS) process for housing assistance.
• Proactively manages client caseload through regular follow-up calls and scheduling client intakes and follow-up services.
• Receives and assesses urgent calls for services to determine immediate safety and crisis needs.
• Develops, maintains, and updates resource list for client services.
• Provides accompaniment upon client request for law enforcement interviews, court hearings, and meetings with other service providers.
• Maintains regular contact and provides advocacy to all HDNBC clients awaiting outreach services.
• Reviews and responds to email requests for service and provides referrals or schedules appointments as appropriate.
• Ensures weekly utilization rate is at or above agency standards.
• Participates in scheduled individual client staffing meetings, team meetings, and multi-disciplinary meetings.
• Maintains case files and client notes in a timely manner by entering client plans and case notes into the agency database.
• Develops and maintains relationships with community service providers to facilitate referrals and coordination of services for clients.
• Provides consultation regarding client advocacy needs for staff and volunteers as needed.
• Develops and provides individual and group education and support sessions.
• Acts as primary contact for CPS regarding referrals or services requested.
• Manages caseloads of CPS referred clients and coordinates services with CPS Liaison.
• Attends CPS meetings as required and plans training and events to improve coordination between CPS and HDNBC.
• Trains staff on updated CPS guidelines regarding reporting requirements.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree