Bilingual or Monolingual Patient Access Specialist I (Behavioral Health)

Legacy Community Health•Houston, TX

14h•Hybrid

About The Position

Are you ready to pioneer a new era in patient interaction? Join us as a Bilingual or Monolingual Patient Access Specialist I, where you'll harness cutting-edge communication technologies to create a seamless, innovative patient experience. Be the voice of Legacy, utilizing state-of-the-art systems to ensure accurate, timely appointment scheduling and information delivery. Immerse yourself in a dynamic, digitally-transformed environment focused on exceptional patient care. Drive community impact by facilitating access to vital healthcare services. Collaborate with visionary teams dedicated to healthcare innovation. Your mission, if you choose to accept it, is to navigate the digital landscapes of General Inbound Calls, Specialty Inbound Calls, or Outbound Calls, becoming an integral part of our Patient Access Department's digital revolution.

Requirements

High school diploma or equivalent, with a passion for digital innovation in healthcare.
1-2 years of forward-thinking customer service experience, ideally within a tech-savvy environment.
Exemplary communication skills, both verbal and written, with a knack for digital tools and platforms.
Proficient in the use of advanced computer systems, including MS Windows, Email, and online platforms.
Proven experience in patient scheduling, enhanced by a tech-centric approach to healthcare access.
Demonstrated punctuality and reliability, ready to engage with minimal absenteeism in a fast-paced setting.
Bilingual English/Spanish proficiency, with the ability to navigate and interpret information across languages, as a digital ambassador for our diverse community.

Nice To Haves

Experience in clinical office support, with a focus on technology integration, highly preferred.

Responsibilities

Orchestrate inbound and outbound calls within a dynamic, tech-driven call-center environment.
Leverage emerging technologies to schedule appointments with precision, ensuring a smooth patient journey.
Uphold our digital-first approach by following established protocols for referrals, insurance, and eligibility verification.
Engage in continuous learning to stay at the forefront of industry advancements and patient access innovations.
Exhibit game-changing problem-solving skills by utilizing data-driven insights to enhance patient interactions.
Employ cutting-edge communication technologies to facilitate seamless inter-departmental collaboration.
Utilize advanced analytics to identify and prioritize high-risk or urgent patient needs for optimized care delivery.
Masterfully handle multiple tasks simultaneously, integrating phone communication with advanced computer operations.
Champion HIPAA compliance in a tech-integrated environment, ensuring patient data security and privacy.
Anticipate and address patient needs through superior interpersonal skills and modern communication strategies.