Bilingual Ops Learning & Development Manager

About the position

The Operations Training Manager is responsible for developing, implementing, and managing comprehensive training programs that enhance employee skills, support operational excellence, and ensure compliance with personnel safety and food safety standards. This role requires close collaboration with plant managers, department managers, HR, and other key stakeholders to assess training needs, develop targeted learning initiatives, and evaluate program effectiveness. The ideal candidate will have a strong background in manufacturing/distribution and a commitment to fostering a culture of continuous improvement, enabling employees to achieve their full potential and contribute to the organization's success.

Responsibilities

• Develop, implement, and coordinate training programs for employees across departments.
• Collaborate with site managers and stakeholders to identify and assess training needs for individuals and teams.
• Design and deliver training sessions using various instructional methods, including classroom instruction, virtual training, and on-the-job coaching.
• Map out development and training plans for new hires and existing employees, tailoring methods to meet specific role requirements.
• Recommend and manage training materials, equipment, and facilities, ensuring they align with budgetary guidelines.
• Communicate training schedules and opportunities to employees, encouraging participation and tracking progress.
• Conduct evaluations of training effectiveness using assessment tools, providing feedback to participants, and recommending improvements.
• Maintain accurate training records and prepare reports on training outcomes for management review.
• Coordinate new hire orientation and assimilation in partnership with local functional teams to ensure a successful onboarding process.
• Stay updated on industry trends, training techniques, and best practices to continuously enhance the training program.
• Ensure compliance with OSHA regulations and support the integration of LEAN principles into training content where applicable.
• Facilitate continuous improvement initiatives by identifying and implementing ways to enhance training programs based on feedback and industry best practices.
• Coordinate with external training vendors as necessary and manage relationships to ensure effective and relevant program delivery.
• Develop metrics and KPIs to measure the success of training programs and report results to senior leadership.
• Support compliance training efforts, ensuring employees meet regulatory and safety standards.
• Function as a point of contact for employees regarding training and assimilation questions and taking actions to close the loop.

Requirements

• Bachelor's degree in Human Resources, Organizational Development, Talent Development, Industrial Engineering, or a related field is preferred; relevant work experience may be considered in lieu of a degree.
• A minimum of 5 years of experience in distribution/manufacturing, with specific knowledge of distribution/manufacturing processes preferred.
• Demonstrated experience in training program development and competency assessment in an industrial setting.
• Experience with the Alchemy training platform is a plus.

Nice-to-haves

• APTD, CPTD, or CPTM certification is preferred but not required.
• Additional certifications related to LEAN or Six Sigma are a plus and beneficial to support process improvement initiatives.