Bilingual On Site Manager

Proman Staffing Perm LLC-posted about 2 months ago

Mid Level

Irving, TX

101-250 employees

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The On-Site Manager will be responsible to manage On-Site Supervisors while providing excellent client satisfaction through the performance of Proman Staffing employees and to assure retention and growth of the current business. This position is completely responsible for the on-site operations directing the day-to-day service and management of Proman Staffing employees at a client site. Responsibilities include daily interface with the client to build a strong working relationship; planning, assigning and directing work; appraising performance; counseling; addressing complaints and resolving problems; maintaining accurate work records and performance reporting. This position may also include interviewing, hiring and training new workers. May have assistance from lead workers.

Manage/mentor an On-Site Supervisor(s).
Provide consistent employee orientation using company standards that include safety and accident procedures and anti-harassment standards.
Ensure compliance by maintaining proper employee records including payroll, scheduling, disciplinary and counseling.
Use of all available tools to maintain the operation of the account such as Avionte, Web Mail and applicable timekeeping systems.
Enforce policies specific to the client and document important information for both the client and Proman.
Control costs of the operation including overtime, unemployment, show up pay, PPE usage and worker’s comp.
Work with branch office to implement recruiting campaigns.
Ensure customer satisfaction through identifying and addressing their needs and requirements.
Ensure compliance with Proman Staffing safety guidelines with site inspections and monitoring of accidents.
Assist customer as needed with any workforce concerns.
Build and maintain a positive business relationship with customer through frequent and open communications.
Assist with resolving customer billing questions.
Counsel and discipline employees as needed.
Maintain required documentation for all performance management activities.
Monitor and obtain signature approvals for all time tickets prior to payroll preparation.
Assure communication of all Proman Staffing and client work policies and assure compliance.
Provide timely unemployment and accident reporting.

Results oriented, knowing when to take action and when to seek guidance or permission.
Handles sensitive or difficult issues with confidence and in a calm manner.
Excellent communication (listening, speaking, writing) & diplomacy skills.
Knowledge of Microsoft Windows, Outlook and Internet Explorer.
Proficient in use of Excel and Word tools.
Experience working with ambiguous situations.
Assertive but respectful in communications with clients and team.
May require bilingual skills (English and Spanish).
Comfortable in a manufacturing or distribution center environment.
May involve lifting of up to 50 pounds.
Must be able to travel throughout the facility to monitor the work of employees.

AA or BA in Business Administration or related field preferred or equivalent combination of education and experience.
Experience managing a team of Supervisors or Lead workers preferred.
Background in Human Resources a plus.

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