Bilingual On Call Support Technician I 22141

THE CAR PARK LLC • Boise, ID

94d • $16 - $16

About The Position

The Monitor position provides excellent customer service to parking customers by answering incoming calls from local parking locations. This position provides assistance to customers entering and exiting garages and providing general parking information. Assist guest, valets, and monthly parkers, with entry and exits into and out of garages when the help button is pressed in the lane. Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues. Monitor camera surveillance and parking systems in all area parking garages, and lots. Test garage and elevator intercoms and manage garage space counts. Answer general questions about ticket fees, on-street parking hours, and events over the phone.

Requirements

• High School diploma or greater.
• 1+ years in customer service, sales, or telemarketing experience.
• Excellent customer service skills.
• High proficiency with Windows 10 or similar operating systems.
• Excellent communication skills: written and oral.
• Ability to type 30+ words per minute.
• Punctuality and trustworthy.
• Ability to multitask.

Responsibilities

• Provide excellent customer service to parking customers by answering incoming calls.
• Assist customers entering and exiting garages.
• Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues.
• Monitor camera surveillance and parking systems in all area parking garages and lots.
• Test garage and elevator intercoms and manage garage space counts.
• Answer general questions about ticket fees, on-street parking hours, and events.

Benefits

• 14 days of Recharging your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement
• Medical, Dental, Vision
• Flexible and health spending accounts
• Short term disability
• Critical illness and accident benefits
• Life insurance
• Tuition reimbursement
• 401(k) and more are available to eligible Team Members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees