Bilingual Office Clerk

Kimbrell's Furniture•Raleigh, NC

14d•$13 - $15

About The Position

Office Clerks are the liaison between Kimbrell’s Furniture and our valued customers. Employees in these roles are responsible for communicating directly with customers. This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment. A high level of attention to detail, confidentiality, and excellent record keeping ensure that payment plans are recorded and followed as agreed.

Requirements

Proven experience or similar role.
Cooperation and the ability to work in a team setting is a vital skill required for this position.
Knowledge of billing procedures and collection techniques.
Working knowledge of MS Office and databases.
Patience and ability to manage stressful work situations.
Excellent communication skills (written and oral).
Office experience
Problem-solving skills.
Weekend and Holiday availability.
Must be Bilingual ( Spanish)

Responsibilities

Interact with customers diligently, courteously, and professionally while collecting payments.
Must have good knowledge of cash management procedures and best practices.
Ability to handle transactions accurately and responsibly.
Follow set strategies for collection procedures.
Monitor accounts to identify outstanding debts.
Ability to gather and verify customers’ personal and credit information.
Retain customer loyalty while initiating processes for the collection of payments.
Maintain and update records of customers from whom collections are made.