Administrative Positions
About The Position
Primary Functions: Manages telephone calls as well as new patient inquiries via mail or fax; return patient phone appointment requests in a timely manner. Answers phones appropriately and professionally, providing excellent customer service. Clarifies information needed by the caller and determines the best course of action to meet the patient’s needs. Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly. Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols. Collects and enters patient's demographics in the system completely and accurately Verifies any information necessary in preparation for office visit (e.g. if the patient has seen another physician for the same problem, if x-rays are available, etc.). Direct patient calls regarding medical inquires to the appropriate resource. Performs other duties as assigned
Responsibilities
- Manages telephone calls as well as new patient inquiries via mail or fax
- Return patient phone appointment requests in a timely manner
- Answers phones appropriately and professionally, providing excellent customer service
- Clarifies information needed by the caller and determines the best course of action to meet the patient’s needs
- Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly
- Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols
- Collects and enters patient's demographics in the system completely and accurately
- Verifies any information necessary in preparation for office visit (e.g. if the patient has seen another physician for the same problem, if x-rays are available, etc.)
- Direct patient calls regarding medical inquires to the appropriate resource
- Performs other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
