Bilingual Network Liaison - Temporary

Seneca Family of Agencies • ., CA

11d • $35 - $38 • Remote

About The Position

The Bilingual Network Liaison is responsible for creating a dynamic database designed to improve the health and well-being of the families impacted by the Zero Tolerance Policy. The Bilingual Network Liaison identifies and employs comprehensive strategies that maximize partnerships and support the implementation of a streamlined referral process. Through comprehensive assessments, collaboration, and networking, Bilingual Network Liaisons are key players in developing and expanding our nation-wide network of mental health providers. Bilingual Network Liaisons collaborate with administrators of various organizations to obtain accurate referral source information to meet or exceed strategic partnership growth goals, acquire new partnerships, and negotiate cost of services to help maximize resources available to families. Bilingual Network Liaisons work with the other Network Liaisons and the Director of Partnerships to plan, create, update frameworks, and data collection procedures that will include all requirements needed so that Case Managers are able to successfully refer families to services. About Todo Por Mi Familia (TPMF) Todo Por Mi Familia is a federally funded nationwide program created by Seneca in March 2020. TPMF has worked tirelessly to locate and support families that were separated at the border, connecting them with free mental health services they need. TPMF offers the following services to eligible families: (1) pre-reunification counseling to still-separated families awaiting reunification; (2) parenting and psychosocial supports to reunified families in the United States; (3) referrals to behavioral health treatment to still separated children and reunified families in the United States; and (4) related case management services. So far, we have reunited over 1,300 families, connecting them with more than 500 mental health providers across 39 states. About Seneca Seneca has been nominated among the Bay Area’s Top Workplaces for several consecutive years. We’re committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We are committed to building a diverse staff. Our programs deeply engage in conversations and training on Diversity, Equity, and Inclusion to bring equity and justice to the youth and families we serve.

Requirements

• Applicable work experience is working with migrant, refugee, or asylum-seeking families.
• Master’s degree in social work, counseling, or related field (with applicable work experience, preferred) OR Bachelor’s degree and 3 years of applicable work experience OR High school diploma or equivalent and 5 years of applicable work experience.
• Proficiency in Spanish, Mam, Q’anjob’al, and/or Ki'che' (Quiché) required
• Reliable internet access and office space conducive to making and receiving confidential phone calls.
• At least 21 years of age.
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements.
• Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies’ insurance policy.

Nice To Haves

• Good problem solving and communication skills.
• Ability to work with families to empower them to engage in problem solving.
• Experience with family finding and engagement.

Responsibilities

• Facilitate positive relationships and interact effectively with internal and external partners from a wide range of backgrounds and cultures to advance team and organizational objectives.
• Contribute to provider recruitment efforts to support network development programs, including documenting, summarizing, invoicing, and reporting any information learned from provider to the database.
• Prepare and present reports or updates.
• Identify any additional opportunities with existing and new providers.
• Address obstacles that may impact the possibility of establishing a relationship/partnership.
• Maintain online information portals and track progress that may identify potential improvements, modifications and/or resource needs.
• Produce and disseminate clear and concise information and reporting dashboards to educate and engage providers and internal staff about payment models, provider contracts, and provider program requirements.
• Assist providers with problem resolution related to specific cases and/or interactions such as: Negotiating provider payment options Authorization concerns Ongoing process improvements or recommendations
• Work independently and serve as a department contact to elicit provider responses in a timely manner and engage in collaborative problem-solving.
• Present strong project coordination skills, including experience supporting a team and managing multiple project components and deliverables.
• Initiate and maintain frequent communication with staff, providers, or partners.
• Travel within the U.S. to provide in-person services (not required).
• Demonstrate strong interpersonal, organizational, communication, and customer service skills.
• Participate in all scheduled trainings and meetings.
• Participate in confidentiality trainings and maintain confidentiality of all information regarding families and project efforts.
• Adhere to established guidelines for timely response to incoming calls and correspondence.

Benefits

• Starting at $35.19 - $37.69 per hour. Actual salary dependent on creditable experience above the minimum qualifications
• Paid Sick time, plus 10 Paid Holidays.
• Comprehensive benefits package: Medical, dental, vision, chiropractic, acupuncture coverage, and fertility coverage.
• 50% paid premiums for dependents.
• Long-term disability, family leave, and life insurance.
• 403b Retirement Plan.
• Employer-paid Employee Assistance Plan.
• Seneca is a Public Service Loan Forgiveness certified employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees