Bilingual Mortgage Loan Officer - (Spanish)

Pennymac TPO • Franklin, TN

303d • $62,000 - $250,000

About The Position

PENNYMAC is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. The role of the Bilingual Loan Officer is to assist existing customers from our Servicing Portfolio telephonically with their current and future mortgage needs. Each licensed Bilingual Loan Officer is provided inbound/outbound leads to service in accordance with Pennymac policies, procedures and lending guidelines. Compensation for the Loan Officer role is directly tied to performance. The average estimated salary plus incentives for this position is $184,500 to $249,000.

Requirements

• 3+ years of origination and lending experience
• Excellent bilingual (Spanish) proficient interpersonal, written, and verbal communication skills
• Must have current UST License
• Ability to multitask, work in a fast paced environment while navigating through different system applications and software
• Great sense of responsibility and organization
• Strong attention to detail and ability to work independently
• Team player, works well with others and willing to assist peers
• Excellent critical thinking, problem solving and sound judgment skills

Responsibilities

• Handle high volume of LEP inbound/outbound calls to assist Pennymac customers as well as new customers
• Identify current customer needs and provide guidance for product solutions
• Bilingually advise and educate customers on refinance options
• Recommend loan solutions to customers to improve their overall financial position
• Emphasize benefits of Pennymac's offers and advantages to highlight how they are beneficial to the customer's needs and provide appropriate rebuttal options as applicable
• Manage pipeline activities while meeting production goals, compliance requirements and company guidelines in adherence with lending regulations
• Provide a 'Best in Class' experience to every caller to represent the organization's culture and values
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization's desired culture and values

Benefits

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level