Bilingual Mobile Support Specialist

ALLO Fiber-posted 4 months ago
$18 - $21/Yr
Full-time • Entry Level
Lincoln, NE
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. This position provides exceptional customer support in a fast-paced environment. You will engage with customers via inbound and outbound communication channels, solving technical issues, troubleshooting, and offering tailored mobile service solutions. You will focus on delivering high-quality service to enhance customer experience.

  • Demonstrates ALLO's core values by maintaining a positive, open demeanor, encouraging different points of view, providing timely information, and communicating issues with the leadership.
  • Provides exceptional customer service while helping current and new customers with mobile service plans, billing questions, and other mobile admin duties.
  • Process incoming sales orders, open trouble tickets, and assist with mobile reporting.
  • Quickly and efficiently diagnose and resolve technical issues related to mobile service, including connectivity, device troubleshooting, and account management.
  • Provide professional written and verbal support for technical inquiries and sales questions.
  • Collaborate with technical support, training, and sales teams to ensure seamless customer experiences.
  • High school diploma or equivalent
  • A minimum of 1 year of experience in customer service and/or sales in the telecom/mobile industry is preferred.
  • Proven experience in mobile support, troubleshooting mobile devices (iOS, Android), and network issues.
  • Some call center and chat support experience is a plus.
  • Experience with CRM systems and ticketing software (e.g., Zendesk, Salesforce) preferred.
  • The ability to read and speak English and Spanish fluently.
  • Excellent customer service skills, with a focus on solutions-based sales.
  • Strong oral and written communication skills, especially in customer-facing situations.
  • Strong interpersonal, teamwork, conflict resolution, and negotiation skills.
  • Ability to remain approachable and calm under pressure in a fast-paced environment.
  • Comfortable with a consultative sales approach and handling objections.
  • Collaborate with training teams and leadership to continuously improve support and sales processes.
  • Free internet and discounts on other ALLO services.
  • 401(k) matching up to 5%.
  • Participate in quarterly wellness challenges with cash deposits into checking or health savings accounts.
  • Medical, vision, and dental benefits with low employee costs.
  • Generous Earned Time Off (ETO) program.
  • Tuition Assistance for educational costs.
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