Bilingual Merchant Consultant

Universal Processing•New York, NY

1d•Onsite

About The Position

This role is intended for Chinese / Vietnamese / Spanish fluent speakers. Universal Processing (uP) is a minority-owned Fintech company recognized as a Top Workplace NYC for 2024, a winner of USPAACC’s Fast 100 Asian American Business awards, and one of Inc. Magazine’s Fastest Growing Private Companies (Top 5000). The company was also a finalist for Best ISO of the Year by ETA in 2024 and awarded as a Growth Accelerator on the CO-100 by the U.S. Chamber of Commerce. The Merchant Consultant serves as the first point of contact for clients, acting as a brand ambassador by introducing business solutions. An ideal candidate is goal-driven, resilient, and people-oriented, as this is a sales position. Since 2003, Universal Processing has focused on the unique needs of small and medium-sized businesses, prioritizing people over profits. The company differentiates itself through consultants and support teams who speak clients' languages, offering ingenious customer service, care, support, and reasonable pricing. Currently, uP serves 22,000 clients nationwide and has emerged as one of the fastest-growing payments processing companies in the U.S. In February 2024, Universal Processing rebranded to Let’s Go uP. The company is an equal employment opportunity employer.

Requirements

Must be authorized to work in the US at the time of hire.
Bilingual proficiency in English AND Mandarin-Chinese OR Vietnamese OR Spanish is required; must be able to read and write.
High school degree or equivalent required.
2-4 years of sales and/or customer service experience required.
Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
Strong desire to succeed in a competitive market and self-motivated.
Able to work independently and driven by results.

Nice To Haves

Bachelor’s degree in Business, Business Administration, Communications, Finance, or related field is preferred.
Previous experience in the Merchant Service industry is an asset.

Responsibilities

Generates leads, cold-calls, and prospects potential clients.
Conducts in-person meetings to determine customer needs, presents customized payment, merchant financing and marketing solutions.
Performs pricing analysis by assessing clients’ payment processing statement, and initiates proposals accordingly.
Follows up with potential merchants by reviewing products and services features, benefits, and terms.
Closes sales in a timely and effective manner.
Navigates potential lead sources; develops and maintains new lead sources.
Develops new sales opportunities within the existing client base.
Builds and maintains relationships with referrals and affiliates.
Creates and develops marketing programs to increase sales.