Bilingual Member Service Representative

Credit Human Careers•San Antonio, TX

11d•$19•Onsite

About The Position

We are seeking a Bilingual Member Service Representative for the Member Service Center (MSC) Department. The job incumbent is expected to meet all department standards. This is a contact center environment where you will assist members by appropriately resolving their issues, answering questions, and referring Credit Human products and services to meet their needs and enhance their financial health and well-being. This position requires on-site at the designated Credit Human location. Remote or hybrid work options are not available for this role. If you have customer service experience, you should apply right away!

Requirements

1-3 years of customer service experience and/or financial service experience and/or contact center customer service experience
Some sales experience
Excellent customer service
Bilingual in Spanish/English
Excellent written and/or verbal communication skills
PC skills and 10-key by touch
Type 30 or better words per minute
High school diploma or equivalent; or job related work experience in lieu of education

Responsibilities

Assist members and non-members calling the Contact Center with their requests in a professional, efficient, and timely manner
Perform financial transactions, inquiries and file maintenance on accounts in accordance with regulatory compliance
Maintain knowledge of Credit Union products, services, policies and procedures to include BSA and other regulatory compliance requirements that are specific to the job
Meet annual training goals and learning expectation
Work as a team towards meeting Department, Division, and Corporate goals in order to attain growth of the organization