Bilingual Member Service Representative

Credit Human Federal Credit Union • San Antonio, TX

99d • $19 • Onsite

About The Position

We are seeking a Bilingual Member Service Representative for the Member Service Center (MSC) Department. The job incumbent is expected to meet all department standards. This is a contact center environment where you will assist members by appropriately resolving their issues, answering questions, and referring Credit Human products and services to meet their needs and enhance their financial health and well-being. This position requires on-site at the designated Credit Human location. Remote or hybrid work options are not available for this role.

Requirements

• 1-3 years of customer service experience and/or financial service experience and/or contact center customer service experience
• Some sales experience
• High school diploma or equivalent; or job related work experience in lieu of education
• Excellent customer service
• Bilingual in Spanish/English
• Excellent written and/or verbal communication skills
• PC skills and 10-key by touch
• Type 30 or better words per minute

Responsibilities

• Assist members and non-members calling the Contact Center with their requests in a professional, efficient, and timely manner
• Perform financial transactions, inquiries and file maintenance on accounts in accordance with regulatory compliance
• Maintain knowledge of Credit Union products, services, policies and procedures to include BSA and other regulatory compliance requirements that are specific to the job
• Meet annual training goals and learning expectation
• Work as a team towards meeting Department, Division, and Corporate goals in order to attain growth of the organization

Benefits

• Insurance coverage
• College tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED