Bilingual Member Experience Specialist
About The Position
Are you passionate about helping others? Do you thrive in a fast-paced, service-focused environment? If so, Sharonview Federal Credit Union wants to hear from you! About Us: At Sharonview Federal Credit Union, we’re more than a financial institution; we’re a community! We’re a member-first credit union with a big heart. Our mission is clear: Provide members with the financial tools they need to succeed at every stage of life. How do we do this? By building genuine relationships based on trust, reliability, and excellent service. We’re more than just a credit union; we’re a lifelong financial partner. Our members rely on us for trusted guidance, dependable solutions, and real human connections. Whether someone is buying their first car, saving for a home, or planning for retirement, we’re here to help make it happen. We’re seeking a motivated and energetic Bilingual (English/Spanish) Member Experience Specialist who is passionate about delivering exceptional member service and making a real impact in the financial lives of our members. In this role, you’ll be the voice of our organization and establish trust with every interaction. We believe banking should be personal, friendly, and even a little fun. This is more than a job; it’s an opportunity to be part of a purpose-driven team that values integrity, collaboration, and continuous improvement.
Requirements
- Fluency in English/Spanish is required.
- Minimum of 1 year of customer service experience required.
- Friendly and clear verbal and written communication.
- Solid tech skills (comfortable with Microsoft Word, Outlook, and learning new systems).
- A calm, helpful attitude even when things get busy.
- A proactive, solution-focused mindset with a passion for helping others.
- The ability to stay organized, multitask, and stay cool under pressure.
- Great communication—listening, explaining, and being awesome with people.
Nice To Haves
- Call center experience preferred.
- Experience in financial services, banking, or credit unions is a plus.
Responsibilities
- Provide exceptional and effective service to members.
- Answer inbound calls, support members with financial transactions, and turn questions into helpful solutions.
- Take ownership of issues—resolving concerns on the spot when possible. Be empowered to make things right.
- Guiding members through account features and helping them understand their options.
- Cross-offer and educate members on products and services tailored to their financial goals.
Benefits
- Flexible hybrid schedule – a mix of remote and in-office work.
- Supportive team – we’ve got your back (and snacks!)
- Opportunities to grow – we invest in your development. Training, mentorship, and advancement opportunities.
- Mission-driven work – help real people reach real goals.
- Feel-good work – every day you help real people reach real goals.
- Great perks – because we value YOU too! Competitive pay, benefits, and a fun work culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
