Bilingual Medical Receptionist (Central/North Austin)

Texas Health Action • Austin, TX

43d • $21 - $22 • Onsite

About The Position

Come join our team! We are hiring for a Bilingual Medical Receptionist. Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org. Texas Health Action is seeking a Bilingual (English/ Spanish) Medical Receptionist for our Central Austin Kind Clinic to answer phones and handle the day-to-day administrative tasks required to keep the clinic running smoothly. This person will attend to patients on the phone and in-person, coordinate and organize appointments and make documentation to facilitate the smooth running of the healthcare environment while supporting the delivery of quality patient care.

Requirements

• Listening is one of your key strengths. You are also able to manage highly confidential information and situations with the utmost discretion
• You are the model of the organization’s values and people can readily point to you as an example of how to ‘be’
• You “love” what you do
• You like to plan, but you are ok with plans changing and can effectively help others manage change
• Excellent verbal and written communication skills
• You consistently meet or beat deadlines in a fast-paced, quickly changing environment
• You are able to organize daily workload by priorities
• You have great attention to detail while able to see the bigger picture
• You have a passion and connection to the communities we serve
• You are adaptable and able to manage change
• You understand when it is prudent to seek outside expertise
• Your friends describe your personality as “positively contagious”
• You balance People and Process
• You value great benefits and a mission driven work culture
• Ability to perform physical tasks related to office administration (such as seeing, sitting, typing, standing, walking, turning, reaching, bending, stooping, and turning during the course of the day)
• Ability to lift and carry up to 25 pounds on a regular basis.
• High School Diploma
• 1 year experience in a medical setting
• Knowledge of medical terminology, procedures and diagnosis
• Knowledge of computer and relevant software applications
• Knowledge of general administrative and clerical procedures
• Bilingual: English and Spanish

Nice To Haves

• Prior experience in a non-profit organization
• Prior experience working with historically underserved populations
• Working knowledge of HIPAA regulations
• Working knowledge of electronic medical record software
• Working knowledge of healthcare insurance preferred
• Bilingual: English and Spanish

Responsibilities

• Greet patients, answer incoming calls and handle inquiries
• Register patients according to established protocols
• Ensure patient information is accurate including billing information
• Inform patients of medical office procedures and policy
• Maintain and manage patient records
• Move patients through appointments as scheduled
• Schedule patient appointments
• Report statistics as required
• Manage incoming and outgoing post
• Maintain stock of forms and office supplies
• Ensure reception area is well maintained, neat and clean
• Safeguard patient privacy and confidentiality
• Complete other clerical duties and office tasks as assigned
• Create processes and systems that benefit clinic flow

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Disability (Short Term & Long Term)
• Training & Development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees