Bilingual Medical Receptionist (Outreach)

Texas Health Action•Austin, TX

10h•$22 - $23

About The Position

Come join our team! We are hiring for a Bilingual Medical Receptionist. Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org. Texas Health Action is seeking a Bilingual Medical Receptionist for our Central/North Austin Testing and Outreach Clinic to handle all the daily administrative tasks required to keep clinical reception operations running smoothly. This person will attend to patients upon check in, coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment, and support delivery of quality patient care.

Requirements

Listening is one of your key strengths. You are also able to manage highly confidential information and situations with the utmost discretion
You are the model of the organization’s values and people can readily point to you as an example of how to ‘be’
You “love” what you do
You like to plan, but you are ok with plans changing and can effectively help others manage change
Excellent verbal and written communication skills
You consistently meet or beat deadlines in a fast-paced, quickly changing environment
You are able to organize daily workload by priorities
You have great attention to detail while able to see the bigger picture
You have a passion and connection to the communities we serve
You are adaptable and able to manage change
You understand when it is prudent to seek outside expertise
Your friends describe your personality as “positively contagious”
You balance People and Process
You value great benefits and a mission driven work culture
Ability to perform physical tasks related to office administration (such as seeing, sitting, typing, standing, walking, turning, reaching, bending, stooping, and turning during the course of the day)
Ability to lift and carry up to 25 pounds on a regular basis.
High School Diploma
1 year experience in a medical setting
Knowledge of medical terminology, procedures and diagnosis
Knowledge of computer and relevant software applications
Knowledge of general administrative and clerical procedures
BLS/CPR Certified
Bilingual: English and Spanish

Nice To Haves

Prior experience in a non-profit organization
Prior experience working with historically underserved populations
Working knowledge of HIPAA regulations
Working knowledge of electronic medical record software
Working knowledge of healthcare insurance preferred

Responsibilities

Greet patients; screen and handle inquiries (in clinic, or if applicable, offsite at mobile testing events)
Register patients according to established protocols
Ensure patient information is accurate
Inform patients of medical office procedures and policy
Maintain and manage patient records
Move patients through appointments as scheduled
Schedule patient appointments
Report statistics as required
Manage incoming and outgoing post
Maintain stock of forms and office supplies
Ensure reception area is well maintained, neat and clean
Ensure inventory of items in reception area are stocked
Safeguard patient privacy and confidentiality
Complete other clerical duties and office tasks as assigned
Creates processes and systems that benefit clinic flow.
Manages the clinic Visitor log and keeps it up to date.