Bilingual Medical Receptionist - Med Center

Minivasive Pain & Orthopedics • Houston, TX

457d

About The Position

The Bilingual Medical Receptionist at Minivasive Pain and Orthopedics is responsible for ensuring smooth clinic operations by assisting patients, doctors, and office staff. This role involves scheduling appointments, greeting patients, managing medical records, and providing exceptional customer service, making it a vital position for patient interaction and clinic efficiency.

Requirements

• High School Diploma or GED
• One (1) year of experience in a clinical setting
• Strong computer knowledge including proficiency with MS Outlook, Word, and Excel
• Strong attention to detail
• Exceptional customer service and phone etiquette
• Excellent verbal and written communication skills
• Broad knowledge of the content, intent, and application of HIPAA, federal and state regulations
• Knowledge with in and out of network insurances, insurance verification, patient responsibility, and process for prior authorization
• Valid Texas Driver's License

Responsibilities

• Assist with management of daily clinic operations including ensuring the clinic is open and closed in a timely manner
• Greet patients as they arrive to the facility and provide them with appropriate information
• Assist patients in completing all necessary forms and documentation
• Ensure completeness and accuracy of patients' forms and logs including all demographics in EMR system
• Update patients' information in EMR system and all related records
• Keep patient appointments on schedule by notifying provider of patients' arrival
• Answer telephone, route calls when appropriate, and answer inquiries
• Maintain patient accounts by obtaining, recording, and updating personal and financial information
• Call patients to remind them of appointments
• Schedule and reschedule patients' appointments
• Coordinate mail flow in and out of the office
• Ensure reception area is well maintained, neat and clean, including magazines

Benefits

• 3 Medical Plans
• 2 Dental Plans
• 1 Vision Plan
• Employee Assistance Program
• Short and Long-Term Disability Insurance
• Basic and Voluntary Life with AD&D Plan
• 401(k) with a 2-year vesting
• PTO + Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED