Bilingual Medical Office Receptionist / Front Desk
About The Position
We are a busy Urology medical practice, located in a beautiful new office building on Falkenburg Road (near Top Golf) and are looking for a sharp front desk receptionist to join our team. This is not a boring and slow position, it is fast-paced! You must be bilingual English/Spanish. Job Summary: The Medical Front Desk Receptionist role is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. This office supports more than one provider so excellent organizational and prioritization skills are necessary.
Requirements
- Must be bilingual English/Spanish
- Must have knowledge of healthcare field and medical specialty, medical terminology, knowledge of general administrative and clerical procedures, working knowledge of healthcare insurance preferred and proper grammar, spelling and punctuation.
- Computer skills: Electronic Health Records, Outlook email, Windows, Microsoft Word
Responsibilities
- Welcomes and greets all patients and visitors, in person or over the phone
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Responsible for keeping the reception area clean and organized
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
- Keeps medical office supplies adequately stocked by anticipating inventory needs, and monitoring office equipment
- Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
- Collecting co-pays and patient balances
- Reconciling end of day collections
- Understand and uphold HIPAA regulations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
