Bilingual Medical Office Front Desk Receptionist
About The Position
We are a very busy urology office with more than one practitioner each day which means a lot of patients to check-in! The Medical Front Desk Receptionist role is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. Many of our offices are high volume and fast paced so excellent organizational and prioritization skills are necessary. Bilingual English/Spanish is highly desired. Experience with Epic EHR a plus. Please note, reliable transportation will be necessary because this position will rotate between three of our clinics and each day you may be in a different location. Location areas are: Town and Country, Westchase and Carrollwood.
Requirements
- At least one year of experience in a Medical Office setting
- Must have knowledge of healthcare field and medical specialty, medical terminology, knowledge of general administrative and clerical procedures, working knowledge of healthcare insurance preferred and proper grammar, spelling and punctuation.
- Computer skills: Electronic Health Records, Outlook email, Windows, Microsoft Word, On-line Insurance Carrier websites.
- reliable transportation will be necessary because this position will rotate between three of our clinics and each day you may be in a different location.
Nice To Haves
- Bilingual English/Spanish preferred
- Epic experience desired but not required
Responsibilities
- Welcomes and greets all patients and visitors, in person or over the phone
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Responsible for keeping the reception area clean and organized
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
- Keeps medical office supplies adequately stocked by anticipating inventory needs, and monitoring office equipment
- Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
- Collecting co-pays and patient balances
- Reconciling end of day collections
- Understand and uphold HIPAA regulations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
