Bilingual Medical Assistant

INTERCARE COMMUNITY HEALTH NETWORK•Bangor, MI

7h•Onsite

About The Position

Responsible for performing select clinical and administrative duties as delegated by the licensed physician, in accordance with InterCare policies and procedures; actively participates as a member of the patient care team. Description of Primary Duties & Responsibilities Performs a wide range of clinical tasks to support the provider team. Screens patients in preparation for examination by provider. Discharges patients including identified education, follow up and instructions. Works in collaboration with the provider and other care team members in advising and referring the patient / families to community resources and tracks all community resource referrals. Prepares patients for examinations, procedures or treatments; assists provider as needed. Performs clinical procedures as competency assessed and appropriate for position e.g. nebulizer, peak flow, etc. Educates patients as requested by provider, and within scope of medical assistant training. Assures that lab, x-ray, referral, and hospital reports are placed in patient record for follow up visits. Consistently and accurately enters patient information into EHR, documenting patient information clearly, in proper form according to InterCare policy. Performs and documents in house laboratory testing to include quality control checks and documentation. Administers immunizations and other medications according to policy and procedures; maintains standards of Medication Storage and Handling. Participates as a clinical team member. Actively participates in pre visit planning and daily huddle with the clinical support team, FOS and provider (patient care team) to review the daily schedule and enhance patient flow. Regularly attends and participates in site, and assigned meetings; including CSD training and education sessions. Engages in practice improvement initiatives. Provides follow up on open diagnostics as assigned. Assists with reporting as requested. Participates in training to improve patient outcomes. The training may include, but not limited to: assisting patients in setting self-management goals, coordination of patient care, patient population, proactively addressing and assisting in the needs of patients / families in their community, cultural competency, effective communication skills, OSHA, HIPAA, and EHR updates. Performs all other non-clinical tasks as assigned.

Requirements

Must be bilingual (Spanish/English)
Possesses a general knowledge of clinical practices as acquired through formal training, including a certificate MA program, or associates degree in medical assisting.
Certified by accredited certification body –or- qualifies to test (required at next InterCare test date), and obtains passing score.
Maintains BLS requirement. BLS is a mandatory by InterCare and our FTCA agreement with the Federal Government. It must be completed within 90 days of hire.
Proficient in customer service and professionalism.
Thorough working knowledge of prevailing standards of care, InterCare’s clinical guidelines, and patient care policies and procedures.
Meets all Safety and regulatory requirements to include but not limited to Joint Commission National Patient Safety Goals, Infection Control, OSHA and annual competencies.
Completes all annual competencies.
Proficient in EHR and EPM.
Ability to use and respond to e-mail.
Ability to use other InterCare desktop tools, including Safety Zone, Net Learning, and iTAC.
Proficiency in Microsoft Excel and Word.
Possesses a professional level of written and verbal communication skills.
Has the ability to appropriately handle conflict, presents a positive demeanor both verbally and non-verbally.
Ability to communicate complex concept in a clear effective manner.
Possesses excellent cross cultural communication skills and the ability to communicate to staff members at all levels.
Ability to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 25 lbs
Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment)
Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear
Able to hear and communicate clearly with clients and staff on telephone and in person

Responsibilities

Performs a wide range of clinical tasks to support the provider team.
Screens patients in preparation for examination by provider.
Discharges patients including identified education, follow up and instructions.
Works in collaboration with the provider and other care team members in advising and referring the patient / families to community resources and tracks all community resource referrals.
Prepares patients for examinations, procedures or treatments; assists provider as needed.
Performs clinical procedures as competency assessed and appropriate for position e.g. nebulizer, peak flow, etc.
Educates patients as requested by provider, and within scope of medical assistant training.
Assures that lab, x-ray, referral, and hospital reports are placed in patient record for follow up visits.
Consistently and accurately enters patient information into EHR, documenting patient information clearly, in proper form according to InterCare policy.
Performs and documents in house laboratory testing to include quality control checks and documentation.
Administers immunizations and other medications according to policy and procedures; maintains standards of Medication Storage and Handling.
Actively participates in pre visit planning and daily huddle with the clinical support team, FOS and provider (patient care team) to review the daily schedule and enhance patient flow.
Regularly attends and participates in site, and assigned meetings; including CSD training and education sessions.
Provides follow up on open diagnostics as assigned.
Assists with reporting as requested.
Participates in training to improve patient outcomes.
Performs all other non-clinical tasks as assigned.