Bilingual Medical Assistant/Front Desk

Mehta Medical Group PLLC • Houston, TX

3d

About The Position

The Bilingual Medical Assistant/Front Desk professional plays a critical role in ensuring smooth and efficient operations within a healthcare setting by bridging communication between patients and medical staff. This position requires managing front desk responsibilities such as patient check-in, appointment scheduling, and handling patient inquiries, while also providing clinical support to healthcare providers. The bilingual aspect of the role is essential for effectively communicating with a diverse patient population, ensuring that language barriers do not impede quality care. The successful candidate will contribute to a welcoming and organized environment that supports both administrative and clinical functions. Ultimately, this role is vital in enhancing patient experience and supporting the delivery of high-quality healthcare services.

Requirements

• High school diploma or equivalent.
• Certification as a Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred but not mandatory.
• Fluency in English and at least one additional language commonly spoken in the community served.
• Proficiency with electronic health record (EHR) systems and basic office software.
• Strong interpersonal and communication skills with a focus on patient service.

Nice To Haves

• Previous experience working in a medical office or clinical environment.
• Knowledge of medical terminology and basic clinical procedures.
• Familiarity with insurance verification and billing processes.
• Additional certifications such as CPR or First Aid.
• Experience with multi-line phone systems and appointment scheduling software.

Responsibilities

• Greet and check in patients, verifying and updating their personal and insurance information accurately.
• Schedule and confirm patient appointments using electronic health record (EHR) systems.
• Answer phone calls and respond to patient inquiries in both English and the second language fluently.
• Assist healthcare providers with clinical tasks such as taking vital signs, preparing patients for examinations, and documenting medical histories.
• Manage front desk operations including filing, faxing, and maintaining patient records in compliance with HIPAA regulations.
• Coordinate patient flow to minimize wait times and ensure efficient use of provider time.
• Collect co-pays and process payments, providing receipts and managing billing inquiries.
• Communicate effectively with patients and staff to facilitate clear understanding of medical instructions and office policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED