Bilingual Machine Learning Data Associate - Dutch (Remote), Customer Engagement Technology

Amazon

94d • $32,700 - $70,000

About The Position

The Customer Engagement Technologies (CET) organization powers Customer Service (CS) by developing elegant customer- and Customer Service Associate (CSA)-facing products globally. These products offer effortless self-service and automated solutions to our customers. When customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers' issues using our associate-facing products powered by human-centered design. One of these solutions is a new translation system deploying neural machine translation technology (through AWS Translate models) that supports high-quality, real-time translations for up to 39 languages. By applying automated translations to text-based customer service channels (e-mail, chat, Message Us, and CS Chatbot), the product's vision is to remove language as a barrier and enable flexibility in the CS labor force. Ultimately, Amazon will be capable of supporting customers anywhere around the world, regardless of the language the CSA speaks.

Requirements

• Fluency in Dutch and English (verbal and written communication)
• 1+ years business experience in localization and translation
• Strong attention to details
• Exceptional communicational skills
• Customer service experience
• Experience working in complex and frequently-changing environments
• Ability to interpret customer need and being able to frame that as clear requirements

Nice To Haves

• Project planning experience, including project scoping, deadline-setting, backlog maintenance, and reporting
• Bachelor's Degree
• Practical knowledge of data processing needs and trade-offs
• Experience working with machine learning, Artificial intelligence, natural language understanding data

Responsibilities

• Audit cross-language interactions on text-based channels
• Review and assess the quality of machine translations in each direction
• Identify the highest priority machine translation improvement opportunities to enhance the customer experience
• Work with Program and Product Managers to determine opportunities for optimizing quality auditing and machine translation improvement processes
• Augment the customer experience through product testing
• Execute the machine learning roadmap for the product

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree