Bilingual Loan Processor - Plumb

Dollar Loan Center • Reno, NV

378d • $41,600 - $41,600

About The Position

The Bilingual Loan Processor at Dollar Loan Center plays a crucial role in assisting customers with their short-term financial needs. This position involves managing the entire loan process, from reviewing applications to analyzing information and making credit decisions. The Loan Processor also maintains ongoing communication with clients, ensuring they receive support throughout their loan experience, including payment collection and addressing inquiries.

Requirements

• High school diploma or GED.
• One year of previous customer service experience.
• Computer literate with excellent communication skills.
• Previous experience in lending, cash handling, and collections is a plus.
• Bilingual in English and Spanish is a plus.
• Available to work all regular office hours and overtime as needed.
• Hard-working and dedicated to the goals of Dollar Loan Center.
• Familiarity with basic office equipment.
• Reliable transportation for travel to other office locations as needed.

Nice To Haves

• Previous lending experience
• Cash handling experience
• Collection experience

Responsibilities

• Present a friendly and enthusiastic environment to every customer contact, whether by phone or in person.
• Greet all prospects and customers warmly and inquire how to assist them.
• Explain the features and benefits of Dollar Loan Center's programs compared to competitors.
• Respond to customer inquiries consistently and in line with company expectations.
• Check the loans pending queue for unprocessed applications every 15 minutes.
• Use professional language when interacting with customers and co-workers.
• Request customer service reviews regularly.
• Analyze loan applications for completeness and accuracy, clarifying any questionable information with the prospect.
• Verify information and process loan applications within 15 minutes of receipt.
• Understand and adhere to underwriting guidelines, involving appropriate personnel in decision-making.
• Provide thorough explanations of contracts for every loan processed.
• Seek ways to improve loan applications rather than deny them.
• Remind customers of their credit limits and present options for increases.
• Understand and explain the DLC Advantage and DLC Challenge clearly.
• Consistently ask for referral business and make marketing calls to customers daily.
• Make timely and courteous collection calls on past-due accounts, following company guidelines.
• Enter clear and concise notes on collection calls, including promise dates, into the system.
• Calculate customer payments accurately and answer questions regarding due dates and charges.
• Count money accurately and ensure loan funds are disbursed correctly.
• Enter all information into the computer accurately and consistently.
• Balance payment/loan drawers at required time frames and maintain adequate change.

Benefits

• Opportunity for growth and advancement
• Paid Time Off
• Closed on major holidays
• PTO accrual starts on first paycheck
• Fun giveaways for employees (concert or event tickets)
• Performance-based contests
• 401(k) Plan
• Healthcare Plans including dental and vision
• Life Insurance
• Steady hours
• Recognition for hard work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED