Bilingual Loan Processing Associate

First National Bank Texas•El Paso, TX

17d

About The Position

Assist both English and Spanish speaking customers with consumer loan inquiries Maintain a basic working knowledge of lending products and services Maintain a satisfactory service level regarding call volumes and document preparation Interview customers regarding loan details and answer questions Type loan contracts Prepare reports Process loan applications Assist in loan closings Process loan transactions Research history on current loans Other duties as assigned

Requirements

High School Diploma or equivalent
At least 18 years of age
Must have strong and accurate typing and data entry skills
Must have strong PC knowledge
Must have good phone etiquette and customer service skills
Fluent communication skills in both English and Spanish
Ability to organize and prioritize
Able to effectively work with employees at all levels
Must be able to get along with co-workers and work effectively in a team environment
Must successfully pass background investigation and drug screen according to company policy

Responsibilities

Assist both English and Spanish speaking customers with consumer loan inquiries
Maintain a basic working knowledge of lending products and services
Maintain a satisfactory service level regarding call volumes and document preparation
Interview customers regarding loan details and answer questions
Type loan contracts
Prepare reports
Process loan applications
Assist in loan closings
Process loan transactions
Research history on current loans
Other duties as assigned