Bilingual Loan Processing Associate

First National Bank Texas • El Paso, TX

5d

About The Position

Assist both English and Spanish speaking customers with consumer loan
inquiries
Maintain a basic working knowledge of lending products and services
Maintain a satisfactory service level regarding call volumes and document
preparation
Interview customers regarding loan details and answer questions
Type loan contracts
Prepare reports
Process loan applications
Assist in loan closings
Process loan transactions
Research history on current loans
Other duties as assigned

Physical Requirements:
Must be able to remain in a sitting stationary position for extended periods
of time
Constantly operate a computer and other office machinery
Ability to lift 25 pounds

FNBT is an equal opportunity employer.

Requirements

• High School Diploma or equivalent
• At least 18 years of age
• Must have strong and accurate typing and data entry skills
• Must have strong PC knowledge
• Must have good phone etiquette and customer service skills
• Fluent communication skills in both English and Spanish
• Ability to organize and prioritize
• Able to effectively work with employees at all levels
• Must be able to get along with co-workers and work effectively in a team environment
• Must successfully pass background investigation and drug screen according to company policy

Responsibilities

• Assist both English and Spanish speaking customers with consumer loan inquiries
• Maintain a basic working knowledge of lending products and services
• Maintain a satisfactory service level regarding call volumes and document preparation
• Interview customers regarding loan details and answer questions
• Type loan contracts
• Prepare reports
• Process loan applications
• Assist in loan closings
• Process loan transactions
• Research history on current loans
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees