Bilingual Loan Officer Assistant

CrossCountry Mortgage • Winter Park, FL

22d • $24 - $29

About The Position

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Bilingual Loan Officer Assistant is responsible for maintaining organized loan files, meeting branch performance goals, and executing timely follow-ups to drive successful pre-qualifications and pre-approvals. This role is also responsible for managing client communications, verifying documentation accuracy, and performing income calculations to ensure compliance with underwriting standards.

Requirements

• Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.
• High School Diploma or equivalent.
• 1.5+ years of residential mortgage processing experience.
• Experience working with Encompass, DU, and LP.
• Excellent math and analytical skills.
• Excellent written and verbal communication skills.
• Excellent prioritization and time management skills.
• Proficient in Microsoft Office, including Outlook and Excel.

Nice To Haves

• General knowledge of RESPA and other mortgage and consumer lending regulations, preferred.
• Familiarity with loan documents, preferred.

Responsibilities

• Take incoming calls and input client data into Encompass.
• Request documentation and review for accurateness.
• Run AUS findings (DU or LP) and identify documentation requirements.
• Calculate income from paystubs and/or tax returns.
• Meet branch objectives specific to pre-qualifications and pre-approvals.
• Complete and maintain branch-assigned checklists, prospect follow up, file set-up, and analyses within allotted branch deadlines.
• Available to work varying hours and overtime if needed.

Benefits

• CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
• We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees