Bilingual Loan Consultant

TEKsystems • Tempe, AZ

1d • $21 - $21 • Onsite

About The Position

We are seeking bilingual Consultants to join our fast‑paced call center environment. This contract‑to‑hire role is designed to transition into a long‑term opportunity for high performers and serves as a strong entry point into the mortgage industry.
You will support homeowners through inbound and outbound calls related to mortgage servicing and early‑stage past‑due payments, providing solutions that help bring accounts current while delivering exceptional customer service.
Why Join Us?
Contract‑to‑Hire: 4.5‑month contract with strong intent for long‑term placement
Earning Potential:
Average permanent agent earns $1,500/month in incentives
Top performers earn up to $2,500/month
Career Growth:
Opportunities to move into leadership or roles in Operations, Compliance, Analytics, and more
Skill Development:
Hands‑on experience with mortgage servicing, regulations, and customer account management
Performance‑Driven Culture:
Internal mobility and growth for those who perform well
Work Environment
Fast‑paced, onsite call center
Three computer screens provided
Scheduled breaks throughout the day
Strict attendance policy:
2 unexcused absences in the first 30 days or 3 tardies may result in termination

Responsibilities

• Handle inbound customer service calls and make outbound service calls
• Assist homeowners with mortgage inquiries and early‑stage past‑due payments
• Collect overdue payments and offer practical solutions
• Minimize call transfers; resolve issues when possible
• Follow company procedures and regulatory guidelines

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees