Bilingual Liens and Legal - Customer Service Representative

Lumexa Imaging • Atlanta, GA

17d • Onsite

About The Position

Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform. American Health Imaging is seeking experienced, detail-oriented Customer Service Representatives for our Personal Injury Concierge Services Department. BILINGUAL PREFERRED POSITION SUMMARY: Provide courteous assistance to patients and physician offices while scheduling and registering patients for diagnostic imaging procedures. Responsible for collecting accurate demographic, insurance, and all other billing information, scheduling appointments in person order entry and performing any other duties necessary to provide efficient, timely services to the patients, their families and providers. Location: Atlanta, Ga

Requirements

• High school diploma or equivalent medical scheduling or customer service experience
• 1-3+ years related health care scheduling for multiple locations, medical terminology, physician billing and/or medical reception/medical office experience preferred.
• Call center or phone experience preferred.
• Previous customer service background required.
• Experience working with a computerized scheduling system preferred.
• Precise data entry skills.
• Ability to schedule patients rapidly and accurately.
• Demonstrated organizational skills.
• Excellent verbal and telecommunication skills to communicate with patients, referral sources and staff.
• Ability to work in fast-paced, high productivity environment.
• Ability to document accurately and concisely.
• Careful attention to detail.
• Ability to maintain patient confidentiality.
• Ability to answer multi-line phone.
• Ability to meet call center metrics

Nice To Haves

• Bilingual preferred

Responsibilities

• Schedules/confirms appointments and enters appointment date and time into computerized Scheduling application.
• Explains exams/procedures, preparation instructions and location directions to patients and provider office staff.
• Contacts referring provider offices to obtain exam orders if necessary.
• Answers telephone and either responds to inquiry or directs caller to appropriate personnel.
• Consistently maintains composure during all calls, escalating to leads when warranted
• Other duties as assigned.

Benefits

• Lumexa Imaging provides a competitive compensation program to attract, retain, and motivate a high-performance workforce.
• Lumexa Imaging is an equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees