Bilingual Licensed Customer Service Agent

Kin Insurance

1d•$48,000 - $52,000•Remote

About The Position

Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore. We empower people to protect what matters most, starting with their homes and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to: Built In Chicago's Best Places to Work, Midsize Companies (2021-2025). Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024). Inc. 5000 Fastest-Growing Private Companies. Forbes’ Fintech 50. Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission. So, what’s the role? Kin is expanding our customer base and we are looking for new Kinfolk residing in Central, Mountain, and Pacific time zones! As a Bilingual Customer Service Agent, you’re the first line of assistance for our customers. You’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email too. It is important that you are knowledgeable in the property insurance space; at this time, we are seeking applicants that currently hold an active Property & Casualty or Personal Lines insurance License. When time permits, we’d love your help in updating forms, policies, procedures, and training materials. Our business is constantly growing and hope you will be part of our growth in 2026 and beyond! A day in the life could include: Interacting with current policyholders via phone, email, and chat Contacting customers banks/mortgage to obtain additional details Creating/updating policies for customers to review Submitting payments/issuing refunds Educating customers on policies and coverages A day in the life could include: Interacting with current policyholders via phone, email, and chat Contacting customers banks/lenders to obtain additional details Creating/updating policies for customers to review Submitting payments/issuing refunds Educating customers on policies and coverages

Requirements

An active Property & Casualty (P&C) or Personal Lines insurance license
Experience in a call center/high incoming call volume environment
Bilingual (Spanish speaking) preferred
Home insurance experience highly preferred
Superior customer service skills
Empathy towards others shown through active listening
Ability to work in a fast paced environment with limited structure
Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time
A need for efficiency, always looking for ways to make processes better
Availability to work our following shifts, Monday - Friday (will be placed based upon need): 9:00 AM-6:00 PM CST 10:00 AM - 7:00 PM CST Note: Rotating Saturday shift required every 4–6 weeks.
There is a mandatory, paid 10 week training period.

Responsibilities

Interacting with current policyholders via phone, email, and chat
Contacting customers banks/mortgage to obtain additional details
Creating/updating policies for customers to review
Submitting payments/issuing refunds
Educating customers on policies and coverages
Interacting with current policyholders via phone, email, and chat
Contacting customers banks/lenders to obtain additional details
Creating/updating policies for customers to review
Submitting payments/issuing refunds
Educating customers on policies and coverages

Benefits

$1000 retention bonus (payable at 6 months)
Paid Training: 10 weeks of paid training
Bonuses and incentives designed to drive your success
Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more
Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance. Kinfolk become eligible for benefits on the first day of the month following their start date.
Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level.
401K with company match of up to 4% of eligible earnings
11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually
A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non birthing parents
Continuing education and professional development opportunities