Bilingual Lead Care Manager

Titanium Healthcare•Santa Clara, CA

1d•$23 - $28•Hybrid

About The Position

WE ARE TITANIUM HEALTHCARE Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost. Join us in our mission! POSITION SUMMARY The Lead Care Manager (LCM) is responsible for case management of members and their families in obtaining and understanding services and programs available through the Enhanced Care Management (ECM) program. The LCM is tasked with improving health and overall well-being through our services. The ideal LCM is an energetic self-starter who can collaboratively and cross-functionally work in a team environment and with external representatives. WHERE YOU’LL WORK This position is hybrid. Work from home while servicing members in assigned Santa Clara County region; 30% of duties will be performed remotely, 70% of duties will involve traveling to conduct in-person member visits. You will have full control over your schedule when meeting members. Lead Care Managers are required to travel to their members within their designated areas. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday-Friday from 8:30 am to 5:00 pm. WHAT YOU’LL DO The LCM is responsible for an assigned caseload of adult and pediatric members Conduct comprehensive assessments to determine the physical, emotional, and social needs of members Develop individualized care plans based on assessment findings, considering medical history, preferences, and specific needs Tailor care plans to individual needs and goals Coordinate and facilitate communication between healthcare providers, social workers, therapists, and other members of the care team to ensure a comprehensive and integrated approach to care Collaborate with Medical Doctors, Clinical Consultants, Housing Navigators and Leaders to make recommendations tailored to member needs Monitor the progress of members and update care plans as needed per policy and compliance requirements Ensure prescribed treatments and interventions are being followed and communicate to PCP and specialty care providers any significant changes to member concerns along with any updates on member status Provide positive member client service experience through multiple support channels including telephone and in-person Maintain accurate and up-to-date records of assessments, care plans, and interactions with members Ensure compliance with relevant regulations and standards Complete all required documentation accurately, in a timely manner and in accordance with company standards Provide leaders with case progress periodically/required basis Advocate for patients or clients, helping them navigate the healthcare system, understand their treatment options, and access the services they require Provide education to members and their families on health-related topics, treatment options, and self-care strategies Identify and connect members with appropriate community resources, support services, and programs to address their needs, such as housing assistance, financial aid, or counseling services Plan and coordinate the discharge process for members leaving hospitals or long-term care facilities, ensuring a smooth transition to home or another care setting Participate in training new employees Perform other duties as assigned or required per departmental policy WHO YOU ARE Fluent in English (written and verbal), Bilingual in Spanish Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation Ability to identify problems and use logic and related information to develop and implement solutions Excellent organizational skills and attention to detail Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures Ability to communicate clearly in-person, by phone, and electronically Frequent use of computers, keyboard, and handheld/mobile devices Competent with computers, email, virtual platforms, and Microsoft Office based programs Ability to type for extended periods Must be able to remain in a stationary position Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested Must be able to move around the office and/or travel throughout community Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions Ability to climb stairs or navigate uneven terrain in community and home environments Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment) Ability to bend, reach, and conduct in-person visits in non-traditional environments Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice Ability to maintain professionalism and safety in diverse environments WHAT YOU’LL NEED Associate degree and 2 years of healthcare or care coordination experience Current and valid Driver’s License Proof of auto insurance Current BLS certification from the American Heart Association upon start date

Requirements

Fluent in English (written and verbal), Bilingual in Spanish
Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner
Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
Ability to identify problems and use logic and related information to develop and implement solutions
Excellent organizational skills and attention to detail
Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
Ability to communicate clearly in-person, by phone, and electronically
Frequent use of computers, keyboard, and handheld/mobile devices
Competent with computers, email, virtual platforms, and Microsoft Office based programs
Ability to type for extended periods
Must be able to remain in a stationary position
Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested
Must be able to move around the office and/or travel throughout community
Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions
Ability to climb stairs or navigate uneven terrain in community and home environments
Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)
Ability to bend, reach, and conduct in-person visits in non-traditional environments
Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
Ability to maintain professionalism and safety in diverse environments
Associate degree and 2 years of healthcare or care coordination experience
Current and valid Driver’s License
Proof of auto insurance
Current BLS certification from the American Heart Association upon start date
Distraction-free home workspace with a secure internet connection

Responsibilities

The LCM is responsible for an assigned caseload of adult and pediatric members
Conduct comprehensive assessments to determine the physical, emotional, and social needs of members
Develop individualized care plans based on assessment findings, considering medical history, preferences, and specific needs
Tailor care plans to individual needs and goals
Coordinate and facilitate communication between healthcare providers, social workers, therapists, and other members of the care team to ensure a comprehensive and integrated approach to care
Collaborate with Medical Doctors, Clinical Consultants, Housing Navigators and Leaders to make recommendations tailored to member needs
Monitor the progress of members and update care plans as needed per policy and compliance requirements
Ensure prescribed treatments and interventions are being followed and communicate to PCP and specialty care providers any significant changes to member concerns along with any updates on member status
Provide positive member client service experience through multiple support channels including telephone and in-person
Maintain accurate and up-to-date records of assessments, care plans, and interactions with members Ensure compliance with relevant regulations and standards
Complete all required documentation accurately, in a timely manner and in accordance with company standards
Provide leaders with case progress periodically/required basis
Advocate for patients or clients, helping them navigate the healthcare system, understand their treatment options, and access the services they require
Provide education to members and their families on health-related topics, treatment options, and self-care strategies
Identify and connect members with appropriate community resources, support services, and programs to address their needs, such as housing assistance, financial aid, or counseling services
Plan and coordinate the discharge process for members leaving hospitals or long-term care facilities, ensuring a smooth transition to home or another care setting
Participate in training new employees
Perform other duties as assigned or required per departmental policy

Benefits

Make an impact: an organization who cares about its employees, communities, and the future of healthcare
Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
Growth: opportunities to develop and grow your career with us
Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
Flexible Spending, Health Savings & Dependent Care Accounts
Life/AD&D insurance funded 100% by Titanium Healthcare
Supplemental Short-Term Disability
Employee Assistance Programs
Protect your pet(s) with Pet Insurance
401(k) plan