Bilingual Intake Support Supervisor
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About The Position
Reciprocity Industries is looking for a dynamic and driven leader to join our team of professionals. Reciprocity Industries offers competitive pay and excellent benefits. The Bilingual Intake Support Supervisor is responsible for being a mentor and coaching the Legal Intake Representatives as they field calls from clients. You will be responsible for taking an active role in the hiring process for employees. It will be important that you ensure your team has adequate training and have the tool they need for success. As you lead your team to success you will continue to support your agents after initial training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act as a resource for agents. To succeed as a Legal Intake Supervisor, you should be focused on helping your team build the necessary skills and knowledge to allow them to provide amazing customer service to our clients. You should be supportive, communicative, and attentive.
