Bilingual Intake Specialist

Carter Mario Law Firm•Milford, CT

49d

About The Position

The Carter Mario Law Firm has been helping personal injury victims throughout Connecticut for over 35 years. We are strong and growing! Our professional legal team provides compassionate, client-focused legal help to those who are hurt through no fault of their own. Our efforts to go above and beyond have resulted in countless successful results. We are seeking an Intake Specialist who is fully fluent in Spanish (reading, writing, speaking) to join our team.

Requirements

Fully fluent (speaking, writing, & reading) in English and Spanish
Customer service experience preferably in a call center environment
Experience as an administrative assistant in an in-office environment
Exceptional phone etiquette with friendly demeanor
Professional verbal and written communication skills
Typing speed of 60+ WPM
Self-starter with proven ability to effectively perform in a fast-paced environment
Strong attention to detail, grammar, and punctuation
Ability to be a team player and work independently
Organized, reliable work ethic
Proficient typing skills to navigate various software programs, phone systems, the internet, Microsoft Office Suite, Outlook, and Adobe.

Nice To Haves

Medical or legal terminology knowledge a plus

Responsibilities

Answer incoming calls
Handle potential client intake inquiries from English and Spanish speaking callers
Assist with Spanish to English translations with clients and callers
Assist all callers by providing polite and professional assistance via phone, e-mail, or mail
Promote the advantages of the Carter Mario Brand
Schedule client meetings
Prepare correspondence
Timely data entry and general administrative support
Assist with front desk coverage as needed