Bilingual Insurance Specialist I (South Jersey)

DaVita Kidney Care

15d•$20 - $26•Hybrid

About The Position

This role requires visits to our clinics throughout Burlington and Camden Counties. On site visits to our clinics throughout these areas 3-4 days per week is required: Work from Home 1-2 days per week. The candidate must reside in Burlington, Camden or Gloucester County, NJ or Philadelphia. Valid driver’s license – Insurance Specialists will drive their personal automobiles to get from one clinic to another. A valid driver’s license within the state you are applying is required, with an acceptable driving record The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Insurance Counseling Act as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns Identify, resolve or escalate issues as appropriate for prompt and effective resolution Proactively build relationships with patients Proactively review patient lists with Social Workers and other clinic teammates to identify potential patient insurance issues Proactively build relationships with clinical and regional resources to emphasize and integrate Insurance Management priorities Partner with Social Workers to maintain awareness of patient insurance questions Patient Interaction Assist Medicare patients with understanding their Chronic Special Needs Plan, Medicare, and Medicare Advantage options Provide high-level of customer service to ensure patient questions or issues are addressed effectively Provide information to patients to help them find and/or secure the insurance coverage of their choice Reporting Manage and update tracking tools as appropriate Review trends with team and operational leadership Provide monthly reporting and analysis on key metrics related to patient education and advocacy Compile monthly operations reviews on assigned patient portfolio Other duties and responsibilities as assigned including but not limited to: Attend team meetings, phone conferences, and training as needed Know, understand, and follow teammate guidelines, employment policies, and department or company procedures Participate as requested in special projects and Insurance Management Team initiatives Mentor team members as appropriate on Insurance Management practices Shadow new hires to mentor and to provide training as needed Here is what you can expect when you join our Village: A "community first, company second" culture based on Core Values that really matter. Clinical outcomes consistently ranked above the national average. Award-winning education and training across multiple career paths to help you reach your potential. Performance-based rewards based on stellar individual and team contributions. A comprehensive benefits package designed to enhance your health, your financial well-being and your future. Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

Requirements

The candidate must reside in Burlington, Camden or Gloucester County, NJ or Philadelphia.
Valid driver’s license – Insurance Specialists will drive their personal automobiles to get from one clinic to another.
A valid driver’s license within the state you are applying is required, with an acceptable driving record

Responsibilities

Act as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
Identify, resolve or escalate issues as appropriate for prompt and effective resolution
Proactively build relationships with patients
Proactively review patient lists with Social Workers and other clinic teammates to identify potential patient insurance issues
Proactively build relationships with clinical and regional resources to emphasize and integrate Insurance Management priorities
Partner with Social Workers to maintain awareness of patient insurance questions
Assist Medicare patients with understanding their Chronic Special Needs Plan, Medicare, and Medicare Advantage options
Provide high-level of customer service to ensure patient questions or issues are addressed effectively
Provide information to patients to help them find and/or secure the insurance coverage of their choice
Manage and update tracking tools as appropriate
Review trends with team and operational leadership
Provide monthly reporting and analysis on key metrics related to patient education and advocacy
Compile monthly operations reviews on assigned patient portfolio
Attend team meetings, phone conferences, and training as needed
Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
Participate as requested in special projects and Insurance Management Team initiatives
Mentor team members as appropriate on Insurance Management practices
Shadow new hires to mentor and to provide training as needed

Benefits

Medical
dental
vision
401(k) match
paid time off
PTO cash out
Family resources
EAP counseling sessions
access Headspace®
backup child and elder care
maternity/paternity leave
DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.