BILINGUAL INBOUND CALL CENTER CUSTOMER SERVICE REPRESENTATIVE (FULLY ONSITE) - $20/HR!

TEKsystems • New Orleans, LA

400d • $41,600 - $41,600 • Onsite

About The Position

The Bilingual Inbound Call Center Customer Service Representative at TEKsystems is responsible for providing exceptional customer service for a large life insurance company. This role requires bilingual proficiency in Spanish and involves handling customer inquiries, processing requests, and ensuring customer satisfaction through effective communication and problem-solving skills. The position is fully onsite in Downtown New Orleans, with a focus on teamwork and attention to detail.

Requirements

• 2+ years of call center experience in life insurance, health insurance, or related industry.
• Bilingual in Spanish and English.
• Excellent customer service skills with the ability to manage call volume.
• Strong attention to detail and multitasking abilities.
• Computer literate and capable of managing competing priorities.
• Positive attitude and a team player.

Responsibilities

• Perform basic to intermediate level customer policy and process-related research for both internal and external customers.
• Process data entry and customer requests utilizing various systems to support individual life business.
• Conduct customer/producer policy and process-related research and resolution.
• Handle transactional reconciliation for daily processing.
• Analyze daily systems generated output to determine required actions or customer contact.
• Answer telephone inquiries, ensuring resolution or appropriate follow-up is initiated.
• Respond to email requests professionally within a 24-hour period.
• Make outbound calls to gather information or complete requests.
• Analyze and review transactional output from self-performed transactions and make decisions based on processing requirements.

Benefits

• Pay rate of $20.00 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees