Bilingual Human Resources Generalist, Service Center

Smucker Retail Foods • Orrville, OH

97d • Hybrid

About The Position

As the Bilingual HR Generalist, Service Center, you will serve as the first point of contact for an employee or manager contacting the HR Shared Services team. Your role will ensure timely responses to questions and inquiries from employees, retirees, and dependents about benefit programs and human resources policies. You will utilize a unique telephony and knowledge management system and leverage a case management tool within Workday for tracking requests. Additionally, you will provide project-based assistance on health, welfare and retirement benefits, time tracking, organization development programs, and employee pay.

Requirements

• Bachelor's degree in Human Resources preferred.
• General knowledge of HR policies and practices.
• General knowledge of HRIS systems, Workday preferred.
• Proficient in Excel and comfortable analyzing data.
• Customer service skills with the ability to adapt to different types of employees.
• A sense of urgency in solving customer requests.
• Ability to interact with and support all levels of management.
• Demonstrated ability to maintain confidentiality and sensitivity to compliance-related matters.
• Ability to work under pressure, multi-task, and meet deadlines.
• Ability to excel in a team-based environment.
• Bilingual in Spanish and English.

Responsibilities

• Serve as a first point-of-contact for current and former Smucker employees for questions regarding all HR policies and procedures.
• Demonstrate broad knowledge of all HR policies and procedures to answer both general and employee-specific questions.
• Leverage knowledge base to target and customize unscripted responses to individual employees.
• Draft new internal knowledge resources when necessary.
• Analyze complex information to identify issues and root causes.
• Effectively resolve or escalate issues using system knowledge.
• Communicate resolutions to employees.
• Prioritize and respond to employee requests using case management system.
• Assist other service center employees with case management.
• Conduct training for other service center employees.
• Specialize in selected HR areas as 'team lead'.
• Execute day-to-day duties and support the team regarding proper procedures.
• Partner and collaborate with shared services team members on special projects.
• Effectively process Workday requests and transactions.
• Ensure data integrity and timely processing of transactions.
• Deliver excellent customer service to employees.
• Provide ad hoc support translating internal HR communications and materials to Spanish.

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree