Bilingual Home Care QA Specialist (Home Care QA Visits)

Ambercare•Clovis, NM

11d•Onsite

About The Position

This position will be responsible for will conducting in-home visits at clients' homes to monitor and report on the quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs. Bilingual Required! Location: Ambercare 2708 N Prince Suite A Clovis, NM 88101-9391 Schedule : Monday Through Friday - 8am - 5pm. 1 hour lunch. Some on-calls weekends At Addus/Ambercare we offer our team the best: Medical, Dental and Vision Benefits Company matched 401K Continued Education Bonus PTO Plan Retirement Planning Life Insurance Employee discounts

Requirements

GED or High School Diploma
Minimum of 4 years experience working in the field of senior services, or related social service
Must demonstrate strong interpersonal and communication skills
Represents the organization professionally at all times
Must be client focused and customer service driven
Computer experience Microsoft Word and Excel
Must have reliable transportation, valid drivers license and insurance for travel within the branch service areas
Must be bilingual

Responsibilities

Monitors clients condition and performance of duties by Home Care Aides
Maintains all company and Department on Aging rules, regulations, and standards
Conducts home visits to new clients to welcome and review the Welcome Packet
Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
Prepares and completes accurate evaluation reports and case notes as needed
Maintains schedules to assure timely completion of all assigned home visits
Attends weekly branch meetings
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, and HIPAA regulations and requirements
Abides by all regulations, policies, procedures and standards
Performs other duties as assigned
Maintain positive internal and external customer service relationships
Maintains open lines of communication
Plans and organizes work effectively and ensures its completion
Meets all productivity requirements
Demonstrates team behavior and promotes a team-oriented environment
Actively participates in Continuous Quality Improvement
Represents the organization professionally at all times