Bilingual Helpline Counselor/Care Consultant

Alzheimer's Association • Chicago, IL

439d • $56,160 - $64,480 • Remote

About The Position

The Bilingual Helpline Counselor/Care Consultant plays a crucial role in providing support and guidance to individuals contacting the Alzheimer's Association's nationwide 24/7 Helpline. This position utilizes Solution Focused Brief Therapy (SFBT) to assist constituents with Alzheimer's disease-related inquiries, offering problem-solving, crisis assistance, and connections to local services. The role is remote-based, requiring flexibility in scheduling, including evenings and weekends, and aims to make a significant impact on the lives of those affected by Alzheimer's disease.

Requirements

• Master's degree in social work, psychology, or counseling required.
• Licensure (LSW, LCSW, LPC, LCPC) preferred.
• Bilingual skills (English/Spanish) required.
• One year of experience, 2-3 years' experience preferred.
• Ability to work a flexible schedule (day, evening, weekend, or holidays).
• Strong general computer skills including the ability to navigate various systems and troubleshoot minor technology issues.

Nice To Haves

• Familiarity with healthcare industry, mental health, aging and disability services, or Alzheimer's disease.

Responsibilities

• Utilize Solution Focused Brief Therapy (SFBT) while providing short-term telephone consultation to constituents in a professional and compassionate manner.
• Build rapport and engage constituents while utilizing clinical techniques to collaborate, assess, and enable constituents to determine appropriate interventions and resources.
• Help constituents to better understand Alzheimer's disease, its progression, and the needs of people living with the disease.
• Link constituents to education, support, local community resources, and emergency/crisis services if needed.
• Provide accurate and efficient documentation for call interactions including the presenting issue and goal, interventions, and action plan.
• Handle high emotion, trauma, and grief of constituents with calmness and empathy, enabling them to assess the situation and take the next appropriate steps.
• Follow established Association Helpline/Care Consultation policies, procedures, and clinical protocols.
• Uphold the Alzheimer's Association policy on client confidentiality.
• Integrate new knowledge and practices received through new hire and ongoing trainings.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Family leave
• Health insurance
• Life insurance
• Paid holidays

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Master's degree
• Number of Employees: 1,001-5,000 employees