The Application support is supporting users from simple to complex applications and cases. Application Support works under the supervision of experienced staff or can be autonomous in support activities depending on his/her responsibilities/assignments. The Application Support works mainly in the process related to the delivery of run-time service. This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally this position utilizes global processes and tools to achieve the end results. The Help Desk Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team.