Bilingual Healthcare Services Rep I (Patient Access Center)

Kelsey-Seybold

111d • $36,004 - $42,348

About The Position

Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.

Requirements

• High School diploma or GED from an accredited program.
• 1-year experience in a high-volume contact center OR 1 year of customer service experience.
• Critical thinking skills.
• Ability to fluently speak, write and understand both the English and Spanish languages.

Nice To Haves

• 2 years contact center or customer service experience with PC experience and knowledge of MS Word and Excel.
• Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans.
• Ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude.

Responsibilities

• Schedules appointments in a prompt and courteous manner utilizing a PC.
• Confirms appointments and handles cancellations in a timely, efficient and courteous manner.
• Is able to problem solve for patients utilizing identified resources.
• Provides comprehensive service to facilitate a resolution for any caller request.
• Acquires and maintains computer skills to effectively utilize applicable software.

Benefits

• Medical, Vision, and Dental
• Tuition Reimbursement
• Company Matching 401K
• Employee Reward and Recognition Program
• Paid time off for vacation, sick, and holidays
• Employee Assistance Program
• Continuing Medical Education allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees