Bilingual Healthcare Call Center Agent

TEKsystems • Houston, TX

1d • $24 - $24 • Onsite

About The Position

NOW HIRING - Bilingual SPANISH healthcare agents to start with a rapidly growing client. You will engage with members to resolve complex coverage and benefit issues, provide empathetic support, and coordinate across internal and external partners to ensure seamless healthcare experiences. with a strong understanding of our health plans and benefit offerings in order to resolve complex coverage and benefit issues. Handle inbound or outbound phone calls daily. • Being resourceful and using technology in order to troubleshoot prior authorization issues and coordinate across PBMs, etc. • Leveraging strong customer service and de-escalation skills to properly manage complex claims issues and support our members through difficult situations.

Requirements

• Bilingual
• Spanish
• Empathy
• Customer support
• Customer service
• Help desk support
• Outbound
• Support
• Technical support
• Call center
• Help desk
• Customer service oriented
• Customer service skills
• Experience in healthcare call centers or customer service (non-retail).
• Strong multitasking and communication skills.
• Comfort with discussing sensitive healthcare topics (e.g., chronic conditions, end-of-life care).
• Ability to use multiple monitors and systems simultaneously.
• MUST be bilingual in SPANISH or Korean
• Must have knowledge of healthcare offerings and prior call center experience

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees