Bilingual Health Educator

Omnicom Health • Williamsburg, VA

96d

About The Position

We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness. Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. Health Educator will report directly to the Team Lead.

Requirements

• Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred
• Medical background preferred
• Basic computer skills, including database data entry and previous experience with patient communication a must
• Experience and demonstrated understanding of call center operation and troubleshooting
• Working knowledge of MS Office
• Fluency in Spanish is highly desired

Nice To Haves

• Fluency in a foreign language is a plus but not required

Responsibilities

• Successfully listen to callers on the educational support line
• Closely follow written scripts, FAQs, and resource documents
• Understand patient privacy laws (HIPAA)
• Maintain disease knowledge and sensitivity
• Collaborate to keep other departments informed of call totals and issues that arise
• Participate in ongoing training and monitoring
• Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public
• Demonstrate organizational skills
• Able to multitask in a high-pressure environment
• Anticipate hurdles and overcome them quickly and efficiently
• Collaborate with people in other departments when appropriate
• Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company
• Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function
• Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees