Bilingual Health Coach/Health Educator- Phoenix, Arizona

Cigna Healthcare • Phoenix, AZ

95d

About The Position

This role is all about demonstrating daily support of Consumer Health Engagement Cultural Beliefs. Our Onsite Health Educators and RN Health Coaches are the linchpins to ensure we achieve better health outcomes for our customers. They focus on key areas of partnership including: Customer Strong - Make a WOW difference for our customers Me to We - Take accountability to trust, collaborate and partner Own It! See a need and act Be Bold: Challenge the status quo Listen to Advocate: What matters to you, matters to us Think it Through: Proactively deliver solutions focused on doing the right thing. Here’s more on how you’ll make a difference: Provide virtual/onsite face-to-face customer coaching and support, identify customer health education needs through targeted health assessment activities, collaborate with customers to establish health improvement plans, set personalized evidence-based goals, and support customers in achieving those goals. Empower customers to become an active participant in their own health outcomes. Assist Customer in overcoming barriers to better health. Lead and support a variety of Health and wellness promotional activities, such as group coaching, wellness challenges and Health related seminars. May perform biometric screenings, including finger sticks, blood pressure, body composition, etc. Utilize biometric values and motivational interviewing techniques to collaborate with customer to drive to improve clinical outcomes. Provide support for health-related site events, which include open enrollment, wellness committee facilitation, flu shot events, health fairs, etc. Responsible for the adoption and demonstration of the Consumer Health Engagement cultural beliefs. Be a role model for the six cultural beliefs to drive personal accountability and organizational results.

Requirements

• Must be Bilingual in Spanish
• Strong clinical skills with at least 3 or more years of experience in certified diabetes health coaching, health education, and health promotion
• Bachelor's degree in a health-related field; Master's degree preferred
• Current ACLS/BLS/CPR/AED Certification
• High energy level with dynamic presentation skills
• Positive role model in demonstrating healthy behaviors
• Passion for health improvement
• Ability to work independently
• Customer-centric focus
• Ability to proactively collaborate professionally with clients and other matrix partners
• Understand and own a variety of clinical targets and outcome measurements
• Proven administrative abilities with strong computer and software application skills

Nice To Haves

• CDE (Certified Diabetes Educator)
• CHES (Certified Health Education Specialist)
• Motivational interviewing training/experience
• Smoking cessation and diabetes experience

Responsibilities

• Provide virtual/onsite face-to-face customer coaching and support
• Identify customer health education needs through targeted health assessment activities
• Collaborate with customers to establish health improvement plans and set personalized evidence-based goals
• Support customers in achieving their health goals
• Empower customers to become active participants in their own health outcomes
• Assist customers in overcoming barriers to better health
• Lead and support a variety of health and wellness promotional activities
• Perform biometric screenings, including finger sticks, blood pressure, body composition, etc.
• Utilize biometric values and motivational interviewing techniques to improve clinical outcomes
• Provide support for health-related site events

Benefits

• Cigna is committed to a healthy workforce
• Background check, drug and nicotine screen required for employment
• Internet connection must be obtained through a cable broadband or fiber optic internet service provider with specified speeds

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees