Bilingual Front Office Coordinator

all care rehab • TX, TX

358d

About The Position

We are seeking a part-time Bilingual Office Coordinator. The Front Office Coordinator will provide general office support with various clerical activities and related tasks, including but not limited to answering incoming calls, directing calls to appropriate associates, and scheduling appointments. Monitor the flow of correspondence, filing, taking payments/deductibles, and liaise between patients, therapists, and medical groups. The role also includes participating in the development of policies and procedures, attending weekly meetings with the DOR to discuss productivity and scheduling reports, and functioning as a liaison while maintaining open communication with patients' providers, clinicians, and administrators for areas of responsibility. Additionally, the coordinator will assist in the development and implementation of plans to improve patient satisfaction, coordinate a high volume of patient and therapist appointment schedules, request authorizations for new cases, ensure patients are maximizing their monthly therapy sessions, and provide occasional translation to caregivers and staff.

Requirements

• Excellent customer service skills
• Strong verbal and written communication skills
• Detail-oriented with thorough follow-up skills
• Knowledgeable in Microsoft Word, Excel, Outlook, etc.
• Ability to learn other software
• Must be bilingual (Spanish/English)

Responsibilities

• Provide general office support with various clerical activities and related tasks.
• Answer incoming calls and direct calls to appropriate associates.
• Schedule appointments and monitor the flow of correspondence.
• File documents and take payments/deductibles.
• Liaise between patients, therapists, and medical groups.
• Participate in the development of policies and procedures.
• Attend weekly meetings with the DOR to discuss productivity and scheduling reports.
• Maintain open communication with patients' providers, clinicians, and administrators.
• Assist in the development and implementation of plans to improve patient satisfaction.
• Coordinate a high volume of patient and therapist appointment schedules.
• Request authorizations for new cases.
• Ensure patients are maximizing their monthly therapy sessions.
• Provide occasional translation to caregivers and staff.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Social Assistance
• Number of Employees: 101-250 employees