Bilingual Front Desk

Clinica Family Health • Thornton, CO

397d • $37,440 - $43,389

About The Position

The Bilingual Front Desk position at Clinica Family Health is designed to provide proactive administrative support to the medical team, ensuring a smooth operation of the front office and enhancing the patient experience. The role requires bilingual proficiency in Spanish and English, focusing on customer service, patient data management, and effective communication within a healthcare setting.

Requirements

• Bilingual in Spanish and English.
• High school diploma or GED preferred.
• One year of experience in a medical facility preferred.
• Proficient in Microsoft Outlook, Word, and Excel.
• Excellent customer service and organizational skills.
• Basic computer, math, written, and phone skills.

Nice To Haves

• Sensitivity to low-income, ethnic minority communities.
• Ability to work under pressure and multitask effectively.

Responsibilities

• Provide proactive front office support to the medical team.
• Understand patient payer terminology, eligibility, and accepted insurances.
• Process payments and handle cash according to proper procedures.
• Manage clinic scheduling and maintain an active schedule.
• Deliver excellent customer service while ensuring confidentiality and cultural sensitivity.
• Follow telephone protocols for patient and employee communication.
• Initiate and maintain electronic medical records.
• Collect patient-related data for process and quality improvement.
• Engage patients with My Clinica Connection and respond to inquiries about policies and procedures.
• Monitor lobby area for security and cleanliness in coordination with staff.
• Handle clinic deliveries and assist with patient registration forms.
• Perform daily outreach and manage outgoing correspondence for the clinic.
• Confirm patient appointments and update them on wait times as necessary.

Benefits

• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Vision insurance
• Flexible schedule
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED