Goldfish Swim School Bilingual Front Desk Rep

Goldfish Swim School - Katy

29d

About The Position

Goldfish Swim School is seeking a friendly, organized, and customer-focused Front Desk Representative to serve as the first point of contact for our members and guests. This role supports daily operations through customer service, sales, scheduling, and administrative tasks. Bilingual candidates who speak, read, and write fluently in Spanish are strongly preferred to better support our diverse families. Saving and changing lives, every single day. We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! Working for Goldfish Swim School will allow you to provide children and families with necessary life skills to combat the ever-growing drowning statistics. Whether you are in the pool leading instruction for our swimmers or warmly greeting our members in our tropical lobby as a front desk representative, you are making an impact.

Requirements

High school diploma or GED required; some college preferred
Minimum 2 years of customer service and/or administrative experience
Intermediate computer skills (Word, Excel, scheduling or POS systems)
Strong communication and interpersonal skills
Bilingual fluency in English and Spanish (spoken and written) strongly preferred
CPR, First Aid, and AED certification required (or ability to obtain upon hire)

Responsibilities

Greet and assist parents and students with a warm, professional attitude
Answer phones, respond to inquiries, and direct calls appropriately
Process student registrations, payments, and merchandise sales
Conduct sales calls and follow-ups with prospective members
Schedule and manage birthday/pool parties and related communications
Prepare daily lesson schedules for instructors and management
Resolve customer questions or concerns with professionalism and care
Maintain cleanliness and organization of front desk, observation, and common areas
Update promotional displays and informational materials
Enforce safety rules and assist with first aid when necessary
Communicate effectively with English- and Spanish-speaking families, both verbally and in writing (phone, email, and in person)
Cross-train to gain a working knowledge of swim instruction programs and curriculum