Bilingual Front Desk Registrar

Cleburne Family Care • Cleburne, TX

412d • Onsite

About The Position

The Bilingual Front Desk Registrar at Cleburne Family Care is responsible for managing the front desk operations of a busy medical clinic. This role involves greeting patients, handling incoming calls, processing patient information, and ensuring a smooth check-in process for appointments. The registrar will work closely with physicians and staff to maintain efficient clinic operations and provide excellent patient service.

Requirements

• High school diploma/GED required (Associate degree preferred but not required).
• 1+ years of experience in medical assisting or administration.
• Familiarity with Athena software is a plus.
• Ability to handle a fast-paced environment and prioritize tasks effectively.
• Excellent communication and problem-solving skills.
• Familiarity with Microsoft Office and desktop publishing software.
• Bilingual in Spanish or a Spanish speaker.

Responsibilities

• Greet patients upon arrival, sign them in, and obtain demographic information and insurance details.
• Answer multi-line phone and direct calls to appropriate parties or handle inquiries directly.
• Provide patients with intake forms and copies of office policies and required documents.
• Obtain patient authorization for medical records release in compliance with HIPAA.
• Process payments from patients for co-pays and uninsured visits.
• Schedule appointments for new and recurring patients based on physician availability.
• Monitor and review patients' schedules for next day office appointments.
• Call and confirm patient appointments for the next day.
• Identify minor patient billing complaints.
• Scan pertinent patient information into medical records.
• Maintain a neat and orderly reception area.
• Deliver outgoing mail to the post office at the end of the day.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED