Bilingual Front Desk Patient Support Speciali

Family Centers • Greenwich, CT

just now • Onsite

About The Position

Overview: Family Centers is seeking a dynamic, flexible and organized individual to join our health healthcare team as a Bilingual (Spanish/English) Patient Support Specialist.

As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a smooth operational flow within the community health clinic. The clinic, an FQHC (Federally Qualified Health Center) provides primary healthcare, dental and mental health services to those living in Greenwich Public Housing communities and the surrounding neighborhoods.

Requirements

• Associates Degree or Business Institute Certificate
• Fluent in English and Spanish.
• Professional communication and customer service skills
• Strong organizational abilities and attention to detail
• Proficiency with Microsoft office software
• Ability to work onsite 5:00pm – 8:00pm Tuesday & Thursdays
• Comfortable with providing translation services in Spanish for patients and staff.

Nice To Haves

• At least two years prior administrative/call center/customer service experience
• Experience with administration of electronic medical records (EMR) - EPIC
• Exposure/experience with medical terminology and provider billing practices
• Demonstrated understanding of HIPAA regulations

Responsibilities

• Greet and assist patients with professionalism and courtesy.
• Manage phone calls, schedule appointments, and maintain an organized appointment calendar.
• Collect and verify patient information, insurance details, and other confidential documentation.
• Facilitate patient check-in and check-out process efficiently.
• Provide accurate information to patients regarding services, policies and procedures.
• Collaborate with medical/dental staff to coordinate patient care and address inquiries.

Benefits

• Salary commensurate with experience.
• A suite of benefits including generous paid time off, medical, dental, vision, tax-free spending accounts, disability, life and AD&D insurance.
• Additional benefits include an employee assistance plan, pet insurance, critical accident and illness, wellness services, tuition assistance, and retirement savings.
• The opportunity to work for an employer consistently rated one of the Top Workplaces in Western Connecticut by Hearst Connecticut Media and a perfect 100 Encompass rating by Charity Navigator 10.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees