Bilingual Front Desk- Health Services Coordinator

Galen Healthcare • Greer, SC

240d

About The Position

As a Healthcare Services Coordinator, you are the voice and the center of the day-to-day operations. Phone etiquette, personal conduct, as well as friendly and courteous responses are highly important; overall you represent the face of Galen.

Requirements

• High School Diploma.
• Fluent in English & Spanish.
• 2 years of customer service preferred.
• 1 year cashier experience preferred.
• Telephone etiquette (courteous & with a pleasant phone voice).
• Typing speed of 30-40 WPM.
• Basic data entry skills.
• Must have organizational skills and be able to multitask.
• Strong attention to detail.
• Ability to work with staff in confined area with strong verbal communication and interpersonal skills.
• Must have good handwriting and knowledge of monetary transactions (credit cards, checks, cash).
• Writing, speaking clearly, reading.
• Remembering details, analyzing problems, and using good judgment to solve them.

Responsibilities

• A warm, professional, attentive and courteous attitude is expected at all times.
• Communicating with patients, medical staff, and caregivers to guarantee smooth operations.
• Conducting general and medical interpretation to patients and their families.
• Providing accurate translation, both written and spoken for those patients requiring this service.
• The process of checking-in and checking-out, updating medical records, and guiding patients through any required clinic procedures and activities.
• Answering phones and using proper etiquette and professionalism.
• Assisting patients with required medical forms, release of records protocol, processing referrals, collecting and presenting required documentation, and coordinating external appointments accordingly.
• Managing all voice messages, emails, and text messages.
• Scheduling & coordinating all appointments between medical and aesthetics with accuracy and consistency.
• Maintaining all calendars, setting up new appointments, and follow-up appointments, coordinating with patients and staff via email, phone, Updox, and Practice Fusion.
• Filing paperwork, maintaining patient data files and records, entering all relevant patient information into the data system.
• Collecting/processing payments for services and products; providing patients with receipts and super bills when needed.
• Arranging patient charts for next day appointments.
• Maintaining a professional reception area.
• Maintaining and managing patient records in compliance with privacy and security regulations; safeguard patient privacy and confidentiality.
• Assisting with referrals to other specialist physicians per physician/provider direction.
• Preparing patients for required exams or treatments when needed.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws.

What This Job Offers

• Education Level: High school or GED