Join Our Team – Now Hiring a Bilingual Front Desk Coordinator & New Client Scheduler (Spanish Required)

National Therapy Center•Bethesda, MD

About The Position

Join Our Team at National Therapy Center! Are you a highly organized, bilingual (Spanish speaking) individual with a passion for helping others? Do you thrive in a fast-paced environment, love working with families, and have a talent for multitasking? If so, National Therapy Center in Bethesda wants to hear from you! About Us National Therapy Center is a leading provider of pediatric therapy services, dedicated to helping children reach their full potential. Our multidisciplinary team serves children and families across Montgomery County, MD, with expertise in speech, language, motor, and cognitive development. Position Overview We are actively seeking a bilingual (Spanish speaking) Front Desk Coordinator & New Client Scheduler to serve as the first point of contact for our clients. This is a key position responsible for creating a welcoming environment, managing scheduling and administrative tasks, and ensuring a seamless intake process for new families. Fluency in either Spanish is required for this role. Candidates who meet the skill and language requirements are guaranteed an interview.

Requirements

Fluency in Spanish is required
High school diploma or equivalent required; associate or bachelor's degree preferred
Minimum 2 years of experience in a medical office or similar healthcare setting
Experience with insurance verification and scheduling required
Strong interpersonal skills and a commitment to customer service
Proficiency in Microsoft Office, scheduling platforms, and EMR systems
Ability to multitask in a fast-paced environment with attention to detail
Sitting for 6-8 hours/day for administrative tasks
Occasional standing/walking for 2-4 hours/day
Light lifting up to 15 lbs (office supplies, files)

Responsibilities

Greet clients and families warmly and assist with check-in/check-out
Schedule new client appointments and maintain accurate records
Support families in completing intake forms and documentation
Communicate with families in their preferred language (Spanish or Amharic)
Verify insurance coverage, copays, deductibles, and authorization requirements
Communicate client benefits and responsibilities in a clear and compassionate manner
Collaborate with our billing team to resolve any insurance concerns
Answer phone calls and respond to voicemails and emails professionally
Maintain confidential client records and support document collection
Collect copays and outstanding balances
Keep the reception area organized and welcoming
Ensure all required documents are completed, filed, and up-to-date
Maintain HIPAA compliance at all times
Track outstanding paperwork and authorizations
Work closely with therapists, administrative staff, and billing to support clinic operations
Report scheduling conflicts or client issues to appropriate departments
Coordinate referrals and maintain accurate provider availability